Shipping policy

Shipping Policy

All of our products are made to order to ensure quality control and careful handling.

Once an order is placed, processing and production can take up to 30 business days.
This timeframe includes order verification, quality checks, and preparation before dispatch.

By placing an order on our website, you acknowledge and agree to this processing period.

After your order has completed processing and arrives in your country:

Local delivery typically takes 3–5 business days, depending on your location and courier service.
Delivery timeframes may vary slightly due to courier delays, weather conditions, or peak periods.

Tracking details will be provided once your order has been dispatched.
Please allow 24–72 hours for tracking information to update after receiving your tracking number.

We are not responsible for delays caused by factors beyond our control, including but not limited to:

These situations do not qualify for refunds or chargebacks.

Customers are responsible for providing an accurate shipping address at checkout.

Orders shipped to incorrectly provided addresses are not eligible for refunds.
If an address change is needed, you must contact us within 12 hours of placing your order.

By purchasing from our store, you agree that:

Processing and delivery timelines are clearly stated
Orders still within the stated timeframe are not considered lost
Chargebacks filed due to impatience, misunderstanding of shipping times, or delays within the stated policy will be disputed with proof of policy acceptance

If you have questions about your order or shipping status, please contact our support team before filing any disputes. We are always happy to assist.

📧 Support Email: estheabeautyco@gmail.com
⏱️ Support Hours: 24/7 email support